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Contact Us Online
Get in touch via our online platform
What is Anima?
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.
What is Total Triage?
Total triage is a new way of organising care so that every request is assessed before an appointment is booked
We will decide:
- Who is best to help you (GP, nurse, paramedic, pharmacist etc)
- When you should be seen (same day or routine appointment)
- How your care will be delivered (face to face, phone call or advice)
Why Total Triage?
- Urgent problems dealt with quickly
- Match you with the right professional
- Fair service based on clinical need
- No more 8am rush
- Reduce waiting times
How Total Triage Will Work
- Patient will submit a request online via Anima
- Your request will be reviewed by a GP and the Care Navigation Team
- An appointment will then be arranged as appropriate
GP Contract Changes
From 1st October 2025 all GP practices must offer online digital services Monday to Friday from 8am to 6.30pm
No Internet or Smartphone?
Not to worry, our friendly reception team are here to help you
- Contact us by phone on 01322 427447 (Swanscombe Health Centre), 01474 707236 (Bean Village Surgery), 01474 707662 (Bennett Way Surgery), 01322 382010 (Elmdene Surgery), 01322 422777 (Fleet Surgery), 01322 383706 (Greenhithe Surgery), 01474 363217 (Lamorna Surgery).
- Or, pay us a visit at one of our surgeries.